SHIPPING & DELIVERY
1. WHERE DOES FABLUNCH.COM SHIP TO?
Fablunch.com now ships worldwide!
2. HOW MUCH DOES SHIPPING AND HANDLING COST?
A flat rate of $5.15 applies to all Canadian and US orders. We are excited to offer FREE shipping to a North American address on orders with 30 or more lunches.
A flat rate of $15.25 applies to all orders outside of North America. All shipping charges are in US dollars.
3. DOES FABLUNCH.COM SHIP INTERNATIONALLY?
Yes, we do! Fablunch.com now ships worldwide.
4. WILL I HAVE TO PAY IMPORT TAXES?
Customers outside of North America are responsible for all applicable customs, import duties, fees, local taxes and other fees charged by your country. These fees are paid to your local carrier or government and are not collected by Fablunch.
5. WHEN WILL MY ORDER BE SHIPPED?
After you submit your order, please allow 1-2 business days for processing. After your order has been processed, you will receive a confirmation e-mail informing you that it has been shipped. We ship Monday through Friday, excluding weekends and holidays.
The estimated delivery time for the United States is 5-7 business days, and 5-10 business days for Canada. The estimated delivery time for orders outside of North America is 10-20 business days.
6. HOW LONG DOES SHIPPING TAKE?
After you receive a confirmation e-mail that your order has been shipped, you can expect your package to arrive within 5-7 business days if you reside in the United States. The estimated delivery time for all Canadian orders is 5-10 business days.
The estimated delivery time for orders outside of North America is 10-20 business days. Please note that on very rare occasions international shipping to some countries can take 4-8 weeks due to the delays caused by destination country's customs clearance processes.
7. HOW CAN I TRACK MY ORDER?
After your order has been processed, you will receive a confirmation e-mail informing you that your order has been shipped. This e-mail will include your tracking number and a link to follow the journey of your Fablunch container.
8. WHAT SHOULD I DO IF I ENTERED INCORRECT SHIPPING ADDRESS?
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times; therefore, there is a very small time gap to change the address of your order. If you believe that you entered your shipping information incorrectly, contact us immediately at firstname.lastname@example.org and we will do our best to make the change. We cannot guarantee that we will be able to do so. If the order has already been shipped, we can only wait to see if the package gets returned back to us. If it does get back to our distribution centre, we can ship it to the correct address or provide you with a full refund.